Frequently Asked Questions
Everything you need to know about illuminating your home with Seus Lighting.
What is the standard shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days. You will receive a tracking number via email as soon as your light fixtures ship.
Do you offer a warranty on your lighting fixtures?
Yes, all Seus Lighting products come with a comprehensive 2-year manufacturer warranty that covers defects in materials and workmanship. This ensures your investment is protected and your home remains beautifully lit.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If the fixture doesn't fit your space or meet your expectations, you can return it in its original packaging for a full refund or exchange, provided it has not been installed.
Are your light fixtures compatible with dimmer switches?
The majority of our chandeliers, pendants, and wall sconces are dimmable, provided you use compatible dimmable LED bulbs and a high-quality dimmer switch. Please check the specific product specifications for confirmation.
What should I do if my order arrives damaged?
While we package our products with extreme care, accidents can happen during transit. If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage, and we will send a replacement immediately.
Do you provide professional installation services?
Seus Lighting provides the hardware and detailed instructions for all fixtures, but we do not offer direct installation. We strongly recommend hiring a licensed electrician to ensure your lighting is installed safely and according to local building codes.